As each piece is made-to-order, returns or exchanges due to change of mind cannot be accepted.
If there is a genuine manufacturer’s fault with your piece, we will happily repair, exchange or refund. Items deemed to be faulty will be assessed and approved by Madeleine Jost only. Please note that proof of purchase must be provided in order to be eligible for refund, which will be processed back onto the original card or account it was purchased from.
Please take the time to read the product description before purchasing to make sure that the product is right for you.
As stated in the descriptions of all vintage or up-cycled fabrics, these fabrics have lived a previous life and can be slightly more delicate in nature. Small irregularities, such as minor pulls or colour inconsistencies can occur and are not considered a fault.
All shirring techniques are 100% done by hand, meaning that no two pieces will ever be exactly the same. Intervals between shirring sections may vary piece to piece.
Please be in contact within 5 days of delivery if there’s an issue with your order.
Please email hello@madeleinejost.com if your bag needs mending. We offer free mending for all Madeleine Jost pieces.